Claire Dubois
Head of Consumer Protection
Leads the Agency's consumer protection, conduct of business and digital finance work.
claire.dubois@agency.europa.eu+49 69 9511 9401
Meet the Team
3 people
Andreas Weber
Deputy Head
Coordinates conduct policy and oversight priorities across the department.
andreas.weber@agency.europa.eu+49 69 9511 9402
Sofia Kallis
Department Coordinator
Manages planning, stakeholder requests and the consumer trends reporting cycle.
sofia.kallis@agency.europa.eu+49 69 9511 9403
What we do
Consumer Protection works to ensure that customers across the EU are treated fairly, receive clear information and benefit from products that offer genuine value.
The department combines policy development, conduct oversight and horizontal work on digital finance and innovation.
Our teams
Quick Links Web Part · Grid layout
Conduct of Business Policy
Consumer conduct policy
Develops policy and guidance on conduct of business, product oversight and consumer protection.
Enter siteConduct of Business Oversight
Conduct oversight
Runs oversight on conduct matters, including retail investor and policyholder protection.
Enter siteDigital Finance Horizontal
Digital finance & innovation
Leads horizontal work on digital finance, innovation and the digital transformation of the Agency.
Enter siteNews
- Consumer Protection27 Aug 2026
New consumer trends report available
The annual report highlights emerging risks for retail customers across the EU.
- Conduct of Business19 Aug 2026
Thematic review on value for money kicks off
National authorities will collect data on unit-linked products this autumn.
- Digital Finance08 Aug 2026
Warning to consumers on unauthorised crypto offers
A joint statement with the other European authorities was published today.