Corporate Support

Human Resources

Your HR hub — entitlements, working conditions, health and wellbeing, performance and learning.

Meet the Team

3 people

Ingrid Lindholm

Head of Human Resources

Leads the Agency's people strategy, talent and organisational development.

ingrid.lindholm@agency.europa.eu+33 1 55 00 81 01

Marc Dubois

Talent & Learning Manager

Runs the learning offer and career development programmes.

marc.dubois@agency.europa.eu+33 1 55 00 81 02

Sofia Álvares

HR Business Partner

Supports departments on recruitment, onboarding and employee relations.

sofia.alvares@agency.europa.eu+33 1 55 00 81 03

What we do

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Human Resources manages the full employee lifecycle — recruitment, onboarding, entitlements, working conditions, health and wellbeing, performance management and learning & development. We are your HR business partners: we advise managers and colleagues, keep our policies aligned with the Staff Regulations, and make everyday administrative journeys as simple as possible.

HR areas

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Getting Started

Everything newcomers need: welcome pack, badge, IT accounts, SYSPER registration and induction.

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Financial Entitlements

Salary, grading and steps, allowances, installation costs, pension and social contributions.

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Working Conditions

Working time and flexitime, teleworking, leaves and absences, payslips and taxes.

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Health & Medical Cover

JSIS, medical service and annual check-up, wellbeing support and accident insurance.

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Performance Management

Annual appraisal cycle, reclassification exercise and career conversations.

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Learning & Development

Learning catalogue, training requests, language courses, coaching and mentoring.

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HR document library

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Search this library
  • Staff Handbook 2026.pdf
  • Leave & absences — policy.pdf
  • Teleworking policy.pdf
  • Performance management framework.pdf
  • Learning plan 2026.pdf

Useful resources

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HR breakfast

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Monthly HR breakfast slides and Diversity & Inclusion materials are available in Learning & Development.