Ravi Shankar
Head of IT Unit
Leads IT services, service desk and infrastructure across the Agency.
ravi.shankar@agency.europa.eu+33 1 55 00 80 01
Meet the Team
3 people
Elena Popescu
Service Desk Manager
Runs the IT service desk and end-user support operations.
elena.popescu@agency.europa.eu+33 1 55 00 80 02
Jonas Weber
Senior Systems Engineer
Owns core infrastructure, identity and workplace platforms.
jonas.weber@agency.europa.eu+33 1 55 00 80 03
What we do
We deliver IT services, run the service desk and maintain the Agency's digital workplace, infrastructure and cybersecurity foundations. We also curate IT tips & tricks and the IT document library.
News
- Service12 Jul 2026
Service Desk portal — new self-service catalogue
A refreshed self-service catalogue is available on the IT Service Desk portal.
- Security28 Jun 2026
Windows workstation baseline updated
The workstation security baseline has been updated. No user action required.
- Tips10 Jun 2026
New IT Tips & Tricks: Teams meeting best practices
Quick tips on running better hybrid meetings using Microsoft Teams.
IT Tips & Tricks
Quick Links · Service Desk
Document Management
Document library · Links
- IT Service Catalogue 2026.pdf05 Jul 2026
- Remote working — user guide.pdf22 Jun 2026
- Teams — quick reference card.pdf11 Jun 2026
- Password policy.pdf02 Jun 2026