Support

How do I?

Quick, practical answers to the most common questions staff members ask across the Agency's support areas.

How do I Data?

Guidance on data protection, data sharing, classification and access to internal datasets.

4 FAQs

Submit an access request via the Data Governance SharePoint site. The data owner reviews the request within 5 working days and access is granted through your standard M365 account.

How do I Communications?

Publishing, branding, media requests and use of official templates.

4 FAQs

Draft your post in the News section of your team site and submit it for review by the Communications Team via the Editorial Board Teams channel.

How do I IT?

Access, devices, software installation, VPN and IT incident reporting.

4 FAQs

Go to the Service Desk portal and select the appropriate category. For urgent incidents, call the IT hotline at ext. 4000.

How do I HR?

Leave, sick notes, training, career development and staff regulations.

4 FAQs

Submit your leave request in Sysper at least two weeks in advance. Your line manager will validate it and you will receive a confirmation email.

How do I Finance?

Mission reimbursements, invoices, budget commitments and payments.

4 FAQs

Complete your mission claim in MiPS within 30 calendar days of returning. Attach all receipts (transport, accommodation, boarding passes).

How do I Procurement?

Framework contracts, tenders, low-value procurement and supplier onboarding.

4 FAQs

Contact the Procurement team early. Depending on the value, different procedures apply (low-value, negotiated, open tender). A procurement officer will guide you through the steps.

How do I Events?

Organising internal and external events, meetings and conferences.

4 FAQs

Book a room via Outlook, then complete the Event Request form for logistics support (catering, AV, badges). Submit at least 3 weeks in advance.

How do I Security?

Physical access, incident reporting, mission security and information security.

4 FAQs

Register your visitor in the Visitor Management system at least 24 hours in advance. The badge is issued at reception on arrival.

Can't find what you're looking for?

If your question is not covered above, open a ticket in the Service Desk or contact the relevant team directly through their department page.