Diego Herrera
Head of Conduct of Business Oversight Team
Leads oversight activities on conduct of business and retail consumer protection.
diego.herrera@agency.europa.eu+33 1 55 00 62 01
Meet the Team
3 people
Lena Fischer
Senior Conduct Oversight Officer
Runs joint oversight actions with national competent authorities on conduct topics.
lena.fischer@agency.europa.eu+33 1 55 00 62 02
Marek Nowak
Consumer Trends Analyst
Leads the annual Consumer Trends Report and monitors retail market developments.
marek.nowak@agency.europa.eu+33 1 55 00 62 03
What we do
We deliver oversight on conduct of business matters, including joint supervisory actions with national competent authorities, thematic reviews and the annual Consumer Trends Report. We also issue consumer warnings when material risks for retail consumers are identified.
News
- Oversight09 Jul 2026
Joint supervisory action on unit-linked products — findings
Findings from the joint supervisory action on the value for money of unit-linked products are now available.
- Report20 Jun 2026
Consumer Trends Report 2026 — highlights
Key highlights of the 2026 Consumer Trends Report, including main risks for consumers.
- Warning03 Jun 2026
Consumer warning on greenwashing risks
A consumer warning has been issued on greenwashing risks in insurance and pensions products.